I. Basic provisions

These General Terms and Conditions govern the relationship between the parties to the sales contract us as the Seller (hereinafter referred to as “Seller”) and the other party is the Buyer, who may also be a consumer (hereinafter referred to as “Buyer”).

The Buyer is a consumer or a businessman.

The consumer

is a natural person who, when entering into and drawing up a consumer contract, is not acting in the course of his business or other business activity.

The legal relationship between the Seller and the consumer, which is not expressly regulated by these General Terms and Conditions, is governed by the relevant provisions of the law. 2251/1994, the Civil Code, as well as relevant regulations.

The businessman is:

• a person registered in the Commercial Register,
• a person who carries on his business activities on the basis of a commercial licence,
• a person who carries out his business activities on the basis of other than a professional license in accordance with special regulations,
• a person who carries out agricultural activities and is registered in a special regulation.

Businessman,

for the purposes of the General Terms and Conditions, is one who is acting in accordance with the preceding paragraph in its business activities. If the Buyer states his Company Number in his order, he acknowledges that the rules for businessmen stated in the General Terms and Conditions apply to him.

The legal relationship between the Seller and the Buyer, who is a businessman, which is not expressly regulated by these General Terms and Conditions or the contract between the Seller and the Buyer is governed by the relevant provisions of the commercial legislation as amended, as well as by the relevant regulations. In the event of any conflict between the terms of the General Terms and Conditions and the individual contract, the terms of the contract shall prevail.

By submitting the order, the Buyer confirms that he/she is familiar with these General Terms and Conditions, which form an integral part of the “Complaint Procedure” and the “Delivery” document, with the terms of the ordered service and/or license, and accepts them at the valid and effective moment of sending the order.

The Buyer is aware that by purchasing products in the Seller’s business offer, no rights to use the registered trademarks, trade names, corporate logos or patents of the Seller or other companies are granted, unless otherwise agreed in a specific case by individual agreement.

II. Contract of sale

1. Participation in the sales contract

If the Buyer is a consumer, the proposal for the conclusion of the sales contract is the placement of the offered products by the Seller on the website on which the sales contract becomes effective upon the submission of the order by the Buyer/consumer and its receipt by the Seller. The Seller will confirm without delay to the Buyer the receipt of the order via a notification to a specified email address. However, this notice has no effect on the contract. The contract (including the agreed price) can only be amended or cancelled by agreement between the parties or on the basis of legitimate grounds. For an exception to this procedure, see. Point VI. Order.

If the Buyer is an entrepreneur, the proposal for the conclusion of the sales contract is the order for goods submitted by the Buyer who is the entrepreneur and the sales contract is valid from the moment of delivery of the binding confirmation of the order by the Seller to the entrepreneur. The Seller is not responsible for any errors during data transfer. The contract shall be concluded in English.

The established contract is archived by the Seller for at least five years from its conclusion or for the longest period of time according to the relevant legislation for its successful performance and is not accessible to third parties. Information on the individual technical steps leading to the conclusion of the contract is evident in those business conditions where the process is clearly described. The Buyer has the opportunity to check and, if necessary, correct them before placing the order. These General Terms and Conditions are available on the individual portals of the Seller so that they can be archived and reproduced by the Buyer.

The costs incurred by the Buyer when using remote telephone systems (telephone, internet, etc.) for the realization of the order amount to an amount based on the price list of telecommunication services.

If the Buyer/Consumer orders any services, then he/she agrees to have the services provided before the end of the legal withdrawal period.

2. Delivery of the purchased item

With the sales contract, the Seller undertakes to deliver the product to the Buyer, to provide service content/license of the purchased item and to allow the Buyer to obtain ownership/product, while the Buyer undertakes to receive the product/service and to pay the Seller the price.

The Seller retains ownership of the product and therefore the Buyer becomes the owner only after payment of the full price. Similarly, this rule applies to the purchase of a licence or service.

The Buyer shall deliver the product and the relevant documents and allow the Buyer to obtain the right of ownership/licence in accordance with the contract.

The Seller will fulfil its obligation to deliver the Product to the Buyer if it allows the Buyer to load the Product at the place of performance and informs the Buyer in due time.

If the Seller has to ship the product, it will deliver the product to the Buyer – the businessman delivering the products to the first carrier and will enable the Buyer to claim the rights of the contract of carriage in relation to the carrier, the Seller will deliver the product only to the Buyer – the consumer when the carrier delivers the products.

The Seller will deliver the purchased item to the Buyer in a specified quantity, quality and design.

If it is not stated how the product should be packaged, the Seller shall package the product in accordance with normal practice. If there is no standard practice, then the product is packaged to preserve and protect it. In the same way, the Seller packs the product for transport.

With due regard to minimising damage and ensuring trouble-free delivery, the Seller reserves the right to deliver products to a Buyer who, within one order and/or one day, orders products with a total value of more than €3,500 including VAT, only after payment of the total price. Once the Buyer has paid the full price of the purchased goods, the Seller will provide the shipment according to the Buyer’s requirements specified in the order.

III. Information Security and Data Protection

The Seller informs the Buyer that, in accordance with Article 6 of the General Data Protection Regulation (GDPR) on the protection of personal data, it processes the Buyer’s personal data without the Buyer’s consent as the Data Subject during the process of concluding the sales contract, provided that the processing of the Buyer’s personal data is carried out by the Seller at a pre-contractual stage and the processing of the Buyer’s personal data is necessary for the performance of the sales contract in

The Buyer may at any time check and modify his/her personal data, as well as cancel their registration after entering the “My Account” section of the e-commerce website.

The Buyer may tick the box before placing the order in order to provide his/her consent in accordance with Article 7 of the GDPR, in order for the Seller to process and retain his/her personal data, especially those mentioned above and/or necessary for the Seller’s actions regarding the sending of information on new products, discounts and promotions for the offered products and the processing of personal data in all its information systems, regarding the sending of information on new products, discounts and promotions for the offered products and the processing of personal data in all its information systems.

The Buyer allows the Seller this time-limited consent to fulfil the purpose of the processing of the Buyer’s personal data. Once the purpose of the processing has been fulfilled, the Seller will immediately ensure the deletion of the Buyer’s personal data. The Buyer may withdraw his/her consent to the processing of personal data in writing at any time. The consent expires within one month of receipt of the withdrawal of the Buyer’s consent by the Seller.

The Seller declares that all personal data are confidential and are not disclosed to third parties etc. except in cases of distribution or payment related to the ordered products (name declaration, account number and delivery address). The Seller shall act in such a way that the data subject does not suffer any harm to his/her rights, in particular with regard to the proper preservation of human dignity, but also to protect the information from unauthorized interference with the privacy and personal life of the data subject. Personal data shall be collected, processed and maintained in accordance with applicable national and European legislation on personal data protection, as applicable. The Buyer has the right of access to his/her personal data and the right of rectification (through the contact form, including the right to request clarification and demand the correction of inaccurate data and other legal rights regarding such data).

The Buyer by written request has the right to object to the processing of personal data in cases referred to in Article 21 of the GDPR by stating the reasons or demonstrating unauthorized interference with his/her rights and legitimate interests that are or may be harmed, unless this is prevented by legal obligations, and if the Buyer’s objection is justified, the Seller is obliged to stop the processing and delete the Buyer’s personal data for which the Buyer has been informed.

The following information is required from customers for the Complaint Procedure: first name, last name, address, telephone number, email address and signature or digital signature. All personal data obtained are processed solely for the purpose of processing the claim and in accordance with the GDPR on the protection of personal data, as applicable.

The Buyer has the right of access to his/her personal data and the right to correct it, including the right to request correction and demand the correction of inaccurate data and other legal rights regarding such data.

In addition, the Seller must incorporate so-called “cookies” to facilitate the provision of information services in accordance with the provisions of Directive 95/46/EC on the purpose of “cookies” or similar tools and to ensure that users know what information is stored on the device. Users have the possibility to disable cookies or similar tools that will be stored on their devices, e.g. by performing anonymous browsing functions in their browser.

In order to prevent criminality and minimize losses, the Seller reserves the right to refuse an order from a Buyer submitted from a blocked IP address, in case the IP address is blacklisted. In case of problems during the order, the Buyer can contact the Seller by email at info@gymbeam.gr or through the call center.

IV. Hours of operation

Online orders or ordering through a seller:

Hours of operation:

automatic order confirmation : Monday – Sunday: 00-24 hours

e-mail, telephone: Monday – Friday: 9:00-17:00

In case of failure of an information system or force majeure, the Seller is not responsible for the failure to comply with the opening hours.

The customer is informed on our website for the exact opening hours on holidays or other days.

V. Sales price

All prices are negotiated. Online shops always contain up-to-date and valid prices. Prices are final, i.e. they include VAT and any other taxes and fees that the consumer has to pay to receive the product. This does not apply to any transfer fees etc.

The sales prices are valid until the specific number of products is exhausted or for a specific period of time.

The initial price represents the price of the products/services/license offered by the site, without taking into account the total amount of possible bonuses, marketing campaigns to support sales and other discount offers in the online store.

VI. Order

The Buyer will receive the products at the price valid at the time of the order. The Buyer has the opportunity to familiarize himself with the total price, including VAT and all other charges before placing the order. This price is indicated on the order and on the order confirmation receipt. The Buyer has the opportunity to know the validity of the offer or price before placing an order.

An order can be placed in the following ways:

– in the online store

– in person at the Seller’s shop

The Buyer takes due account of the fact that there may be cases in which a contract will not be concluded between the Seller and the Buyer, in particular when the Buyer orders products at a price that was incorrectly set due to an error in the Seller’s internal information system. In this case, the Seller informs the Buyer of this fact and has the right to withdraw from the contract.

The Seller reserves the right to cancel the sales contract in case of incorrect use of personal data, payment by credit card, etc. or due to the intervention of an administrative or judicial authority, the Buyer is informed of this procedure.

The Buyer shall take due account of the fact that in such cases the sales contract cannot be concluded.

The Seller will receive payment at the price valid at the time of the order.

VII. Withdrawal from the Convention

Withdrawal from the contract by the Buyer, who is the consumer

According to Article 3e of Law 2251/1994, when the Buyer, when selling goods or providing services under a contract concluded through distance communication outside the Seller’s premises as amended and in force, the Buyer has the right to withdraw from the contract without stating a reason within 14 days from the date of receipt of the goods or from the conclusion of the service contract, and it is necessary to send a letter or e-mail regarding the withdrawal from the contract to the Seller. The Buyer also has the same right in case he has personally delivered the products ordered via the Internet to the Seller’s premises.

Please send the withdrawal notice and the products to:

Κ. Kartali 87,
Volos

The Buyer has the right within the above time period to unpack and test the products in a manner similar to purchasing in a physical store to the extent necessary to evaluate the nature, characteristics and functionality of the products. The products must be returned by the Buyer with full documentation, undamaged, clean, if possible in their original packaging, in good condition and in the same quantity. The consumer is only responsible for the reduced value of the products resulting from the processing of the products, which is beyond the processing necessary to evaluate the characteristics and functionality of the products. The consumer is not liable for the reduced value of the products if the Seller has not fulfilled his obligation to provide information on the consumer’s right to withdraw from the contract in accordance with 3e of Law 2251/1994 on consumer protection in distance selling contracts.

If the products are complete, including the original packaging, are not damaged and do not bear any signs of use, the Seller shall extend the above 14-day period for the return of the products for 30 calendar days from the date of receipt of the products.

The money for the returned products is refunded to the Buyer within 14 days from the date of receipt of the notice of withdrawal from the purchase contract.

Except in cases where withdrawal is agreed, the consumer cannot withdraw from contracts for:

(a) the provision of a service where the provision of the service has been initiated with the consumer’s express consent and the consumer has stated that he has been duly informed that, by giving his consent, he loses the right to withdraw from the contract after the service has been fully provided; and,

b) the sale of products or the provision of services, the price of which depends on a change in prices on the stock exchange which the Seller cannot influence and which may occur at the end of the withdrawal period,

(c) the sale of products manufactured according to the specific requirements of the consumer or products intended specifically for an individual consumer,

(d) the sale of products subject to rapid deterioration or destruction of quality,

(e) the sale of products contained in protective packaging which is not suitable for return for health or hygiene reasons and whose protective packaging has been damaged after delivery,

(f) the sale of products which, by their nature, may be mixed with other products after delivery,

g) the sale of alcoholic beverages at a price agreed upon at the time of the conclusion of the contract, the delivery of which can take place at the earliest after 30 days and whose price depends on the price change in the market which the Seller cannot influence,

h) the performance of urgent repairs or maintenance, which the consumer has expressly requested from the Seller. This does not apply to service contracts and contracts for the sale of products other than components necessary for repair or maintenance, if they have been concluded during the Seller’s visit to the consumer and the consumer has not ordered these services or products in advance,

(i) the sale of sound recordings, pictures, sound recordings and pictures, books or software sold in the protective packaging if the consumer unpacks them,

(j) the sale of periodicals, with the exception of sales under a subscription contract and the sale of books not supplied in protective packaging,

(k) the provision of accommodation services for purposes other than accommodation, transport of goods, car rental, catering services or services related to leisure activities, whereby the Seller undertakes to provide such services at the agreed time or within the agreed period of time,

(l) the provision of electronic content on a medium other than a physical medium, where the provision is made with the express consent of the consumer and the consumer has indicated that he has been adequately informed that he will lose the right to withdraw from the contract by giving such consent.

If the Buyer decides to withdraw within the specified time period, it is recommended to send the products to the Seller’s address together with the covering letter, with the reason for withdrawing from the sales contract (not a requirement), the proof of purchase, and the bank account number, whether the amount will be paid in cash or if it is to be used for the next purchase.

The Buyer duly takes into account that in case of withdrawal from the contract, he/she bears the cost of returning the products to the Seller and, in case of withdrawal from the contract concluded by distance communication, he/she bears the cost of returning the products, which, due to their nature, cannot be returned by mail.

The Buyer takes due account of the fact that, if gifts are delivered together with the products, the gift contract between the Seller and the Buyer is concluded on the condition that, if the consumer’s right to withdraw from the contract is activated, the gift contract loses its validity and the Buyer is obliged to return the products with the gifts provided. In case they are not returned, this will be considered as unjust enrichment of the Buyer.

If all the above conditions for the return of the products are fulfilled, the Buyer is entitled to a refund for the products for which the price has been paid, which will be returned to the Buyer no later than 14 days from the withdrawal. The Seller is obliged to refund the price to the Buyer in the same way as the Buyer had paid it unless the Buyer agrees to another way of sending the refund without incurring any additional charges to the Buyer.

Withdrawal from the contract by a Buyer who is a businessman
If the Buyer is a businessman, the Buyer may be allowed to replace the sales contract, depending on the condition of the returned products, the guarantees and the actual price of the returned products. The condition of the products is evaluated by the Seller. In case of non-agreement of the conditions accepted by both parties, the products are returned at the Seller’s expense. The Seller is entitled to charge the Buyer for any additional costs.

In order to protect the rights of the Buyer, if the Buyer is a legal person and requires the refund by paying the credit voucher directly to the store, the relevant amount will be paid only to persons authorized to act for that legal person, a body recognized by law or a person who proves an officially certified authorization.

VIII. Terms of Payment

The Seller accepts the following payment terms:

1. payment in cash up to 500 euros upon receipt of products in the store,
2. advance payment by bank transfer,
3. payment via a payment terminal at the receiving store (payment by credit card),
4. payment via the bank payment interface (electronic payment by credit card),
5. cash on delivery (the carrier receives cash from the customer).

The Products remain the property of the Seller prior to full payment and receipt, but the risk of the Product is transferred to the Buyer upon receipt of the Products.

The Buyer’s pricing information cannot be changed after the order has been placed.

IX. Pricing

Each package contains the products and a proforma. The preferential invoice does not serve as a tax document. We deliver the invoice electronically within 14 days from receipt of payment. The invoice is attached to an email informing you of the receipt of a payment for the products.

X. Delivery Terms

In person:

Only the Buyer can receive the products. This person must sufficiently identify himself/herself and prove his/her identity with a valid identity card or a valid passport.

Send to

Products can be sent to the Buyer via a delivery service. The various forms of delivery are offered according to the actual availability of individual services and in terms of possibilities and transport options. In case of interventions by higher authorities or failure of the information system, our company is not responsible for the late delivery of the products. The shipping price is based on the current price list on the day of the order.

The Buyer is obliged to check the condition of the shipment (number of packages, integrity of the logo against the company logo, damage to the packaging) according to the accompanying shipping sheet immediately after delivery. If a defect is found, the Buyer is obliged to record the extent and nature of the defect before the carrier’s representative. Based on the record, the Buyer may then refuse to accept the delivered products that do not comply with the sales contract, refuse to accept the defective products or confirm the delivery of the defective products and then claim the replacement of the defective products from the Seller. If the Buyer discovers damage or other inconsistencies after receipt of the shipment, he is obliged to contact the Seller immediately. If it does not do so, claims for replacement of defects will only be allowed if it proves that the goods were already defective at the time of receipt.

Incomplete or damaged packaging must be notified immediately by email to the email address or by telephone, reported to the carrier on the damage report and sent without undue delay by email or by post to the Seller. Additional claims of shortages or external defects in the packaging do not deprive the Buyer of the right to terminate the contract, but give the Seller the opportunity to prove that there is no conflict with the sales contract.

XI. Guarantee

The terms and conditions of warranty for the products are governed by the Seller’s Complaint Procedure and the applicable Greek legislation. The purchase document is used as a guarantee certificate.

XII. Final provisions

According to Article 11 of the Law. 2251/1994 on the amicable settlement of consumer disputes, the consumer has the right to contact the Seller with a request for modification if he is not satisfied with the settlement of his claim by the Seller or if he believes that the Seller has violated his rights.
The consumer has the right to submit a proposal for an amicable settlement before the Amicable Settlement Committee or out-of-court dispute resolution (arbitration) before an alternative dispute resolution entity if the Seller does not respond to the request or rejects it within 30 days from the date of its dispatch.

These General Terms and Conditions are valid and effective from 13 December 2020 and replace all previous General Terms and Conditions. The Seller reserves the right to modify the General Terms and Conditions without prior notice. The amendment of the General Terms and Conditions does not apply to sales contracts concluded before their amendment, regardless of the fact that the products have not yet been delivered.